DAMPAK KONTROL FREKUENSI PENGALAMAN PELAYANAN PADA HUBUNGAN ANTARA KOMPETENSI DENGAN KINERJA PELAYANAN MUTASI PEGAWAI PUBLIK

Afred Suci

Abstract


Abstract. This study aims to examine the relationship between employee‟s competency
and mutation-related service performance by controling the frequency of mutationrelated

experience in public employees. Data were collected with accidental sampling
technique on 90 Riau Province public employees who was having their mutation papers
processed. Hypotheses tested by employing descriptive statistic, rank-Spearman
correlation and partial correlation with controling factor. The descriptive test result
indicates that employee‟s competency and their service performance related to mutation
is still unsatisfied. The Spearman test result proves the strong and positive relationship
between employee‟s competency and mutation-related service performance.
Meanwhile, partial correlation with controling factor test result reveals the enhance of
employee‟s competency and mutation-related service performance relationship after
controled by the frequency of mutation-related experience.


Keywords


Mutation-related, Service Performance, Competency and Experience

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