Afipuddien Afipuddien, Sugiyono Sugiyono


The aim of this study was to analyze the influences of Perceived Organizational Support, Affective Commitment and Organizational Citizenship Behavior regarding to the Employee Performance which conducted in PT. Nur Medinah Intermedia, thereby providing benefits in academic literature and provide information prior to the making decisions. By using primary data which colleted by distributing questionnaires to 86 respondences and through field research as well. The study was conducted by analyzing through correlation and regression. Results of hypothesis testing indicated that; There was positive and significant influences between Perceived Organizational Support to the Affective Commitment. There is  a positive and significant impact with a high degree of influence between Perceived Organizational Support to the Organizational Citizenship Behavior. There is a positive and significant between Affective Commitment and Organizational Citizenship Behavior. There is a positive and significant influences between Employee Performance to the Perceived Organizational Support. There is a positive and significant influences between the Employee Performance to the Affevtive Commitment. There is positive and significant correlation between Organizational Citizenship Behavior to the Employee Performance.


perceived organizational support; affective commitment; organizational citizenship behavior; employee performance

Full Text:



Asiedu; Michael; Jacob Owusu Sarfo; Daniel Adjei. “Organizational Commitment and Citizenship Behavior: Tools to Improve Employee Performance; An Internal Marketing Approach”. European Scientific Journal. ISSN 1857-7881; Vol. 10 No. 4; (2014); pp 288-305.

Chelagat; Lelei Joy; Chepkwony; Ambrose Kemboi. “ Effect of Organizational Citizenship Behavior on Employee Performance in Banking Sector; Nairobi Country Kenya”. International Journal of Bussiness; Humanities and Technology. Vol. 5 No. 4; (2015); pp 55-61.

Colquitt; Le Pine dan Wesson. Organizational behavior : Improving Performance and Commitment in the workplace. London : Mc-Graw Hill International Edition; 2008.

Danish R. Q.; S. Ramzan dan F. Ahmad. “Effect of Perceived Organizational Support and Work Environment on Organizational Commitment; Mediating Role of Self-Monitoring”; Advances in Economics and Business; Vol. 1 (4); 2013.

Kambu; Arius et al.; “Influence of Leader Member Exchange; Perceived Organizational Support; Papua Ethnic Culture and Organizational Citizenship Behavior toward Employee Performance of Workers in Papua Provincial Secretary Office”; IOSR Journal of Business and Mangement; 2012.

Khan; Muhammad Riaz; Ziauddin; Farooq Ahmed Jam; M.I Ramary. “The Impact of Organizational Commitment on Employee Job Performance”. European Journal of Social Sciences. Vol. 15 No. 3; (2010); 292-298.

Kurniawan; Albert. “Pengaruh Komitmen Organisasi terhadap Organizational Citizenship Behavior (OCB) PT. X Bandung”. Jurnal Manajemen. Vol. 14 No.1; (2015); pp 95-118.

Jones; Gareth R. dan Jennifer M. Gorge. Contemporary Management Third edition. London: Mc-Graw Hill Irwin; 2010.

Kreinetner dan Kinicki.Organizational Behavior Ninth Edition. United States : MC-Graw Hill International Edition; 2010.

McShane; Von Glinow. Organizational Behavior; Fifth Edition. United States: McGraw-Hill; 2010.

Newstrom; John W. Human Behavior at Work Thirteenth Edition. United States: MC-Graw Hill International Edition; 2011.

Ni made; Sashia Aasa Dana; A;A Sagung Kartika Dewi. “Pengaruh Kompensasi dan Dukungan Organisasi terhadap Kinerja Karyawan di Hotel Asana Agung Putra Bali”. E-Journal Management Unud. ISSN 2302-8912; Vol. 5 No.9; (2016); pp 5978-6006.

Nurandini; Arina. (2014). “Analisis Pengaruh Komitmen Organisasi Terhadap Kinerja Karyawan (Studi pada Pegawai Perum Perumnas Jakarta)”. Skripsi. Universitas Diponegoro. Semarang.

Miao; Ren Tao; “Perceived Organizational Support; Job Satisfaction; Task Performance and Organizational Citizenship Behavior In China”; Institute of Behavioral and Applied Management; 2011.

Miao; Rentao; Heung Gil Kim. “Perceived Organizational Support; Job Satisfaction and Employee Performance: An Chinese Empirical Study”. Journal Service Science and Management. Vol. 3; (2010); pp 257-264.

Purang; Pooja. “Organisational Justice And Affective Commitment: The Mediating Role Of Perceived Organisational Support”; Asian Academy of Management Journal; Vol. 16 (1); 2011

Putrana; Yoga; Azis Fathoni; Moh. Mukeri Warso. “Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior dalam Meningkatkan Kinerja Karyawan pada PT. Gelora Persada Mediatama Semarang”. Journal Of Management. Vol. 2 No.2; (2016).

Sukmawati; Armanu Thoyib Surachman. “Peran Organizational Citizenship Behavior sebagai Mediator Pengaruh Kepuasan Kerja; Lingkungan Kerja dan Komitmen Organisasi terhadap Kinerja Karyawan”. Jurnal Aplikasi Manajemen. Vol. 11 No.4; (2013); pp 547-558.

Tolentino; Rebecca. “Organizational Commitment and Job Performance of the Academic and Administrative Personnel”. International Journal of Information and Bussiness Management. Vol. 15 No.1; (2013); pp 51-59.

Tongur; Aykut. “Organizational Support; Organizational Citizenship Behavior; And Perceived Performance: Analysis Of Crime Scene Investigation Units Of Turkish National Police.” Dissertation; University of Central Florida; 2011.


  • There are currently no refbacks.

Magister Manajemen Universitas Mercu Buana
Jl. Raya Kranggan No. 6 Jatisampurna, Kampus D Universitas Mercu Buana 17436
Tlp./Fax: +62218449635
p-ISSN: 2598-6783
e-ISSN: 2598-4888


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

View My Stats